office xp and 2003 can't open attachment

From: Robert Toeplitz <bobtoeplitz_at_freemail.hu>
Date: Thu, 1 Jul 2004 16:00:29 +0200

Dear Gentlemen,

  we have quite a restrictive group policy across our domain, which served us fine until some users started reporting they were unable to open picture attachments in Office. Disabling the "run only allowed..." restriction on the computers concerned, the attachments open fine (with the default windows picture and fax viewer).

The weirdest thing is that even with our "run only..." restriction applied, every picture on the local file system opens OK (normally with the default picture and fax viewer). The ones saved from the attachments too.

I FileMon'd the computers but it didn't show any file-activity during attachment-opening besides the normal windows stuff (rundll32.exe, csrss.exe, lsass.exe, office.exe, explorer.exe and others) which are of course allowed to run.

Do you have any idea of a solution?

The problem applies to Office 2003 and Office XP.

Thank you in advance,
-Robert

ps. sorry for xposting. Received on Thu Jul 01 2004 - 07:00:29 PDT