Hi Ella,
See my post under the proceeding thread "attachments sending help.
"Ella" wrote:
> Frank - Yes, the tech person did install that update; then he did the other
> two things you suggested. Unfortunately, nothing worked. Please see my
> messages to Gary dated 10/26 and 10/28. I have jumped through all the hoops
> I have been presented with, but to no avail. I feel like going back to pen
> and paper and telephone - they are slow, but at least they are reliable,
> which is more than I can say for Microsoft, Vista, Norton, and Earthlink.
> But thank you for trying to help me; I really do appreciate it.
> --
> Ella
>
>
> "Frank Saunders MS-MVP IE,OE/WM" wrote:
>
> > Did you install the update I mentioned?
> >
> > "Ella" <Ella_at_discussions.microsoft.com> wrote in message
> > news:A43063E2-3039-4774-A427-E0F0680799DE_at_microsoft.com...
> > > Thanks for trying, Mr. Saunders. I finally hired a tech person; he came
> > > to
> > > my house today, did everything you said to do, but I still can't send
> > > email.
> > > He researched the error message; he thinks the issue is with a recent
> > > update
> > > to Windows Vista and its resultant interface with Earthlink's outgoing
> > > server. It is unfixable at present. So I am $105 poorer and haven't got
> > > a
> > > darned thing to show for it. Bah. But thank you for trying to help - I
> > > do
> > > appreciate it.
> > >
> > > "Frank Saunders MS-MVP IE,OE/WM" wrote:
> > >
> > >> "Ella" <Ella_at_discussions.microsoft.com> wrote in message
> > >> news:AD2CFBD5-45DD-4740-8EBD-DE1C4805EC40_at_microsoft.com...
> > >> > New computer Feb.07. Norton 360 installed Apr.07. All worked just
> > >> > fine
> > >> > with
> > >> > Windows Mail until a few days ago, then suddenly I could not send
> > >> > email,
> > >> > but
> > >> > could still receive it. I learned that Earthlink had made changes in
> > >> > their
> > >> > outgoing mail server to help fight spam. I made the required changes
> > >> > (smtp
> > >> > to smtpauth, and Port 25 to 587) in my email settings, but still could
> > >> > not
> > >> > send emails. "Server requires Authentication" is checked. I disabled
> > >> > Norton's email scanning. I deleted the emails in my Outbox and created
> > >> > a
> > >> > new
> > >> > test message to myself, but it still would not send. I turned the
> > >> > computer
> > >> > off and let it rest. Nothing has helped. The error message reads:
> > >> > Your
> > >> > server has unexpectedly terminated the connection. Possible causes for
> > >> > this
> > >> > include server problems, network problems, or a long period of
> > >> > inactivity.
> > >> > Subject 'test message', Account: [my correct email address] Mail
> > >> > Account',
> > >> > Server: 'smtpauth.earthlink.net', Protocol: SMTP, Port 587,
> > >> > Secure(SSL):
> > >> > Yes, Error Number 0x800CCC0F. Can anyone help? I am not very
> > >> > computer
> > >> > literate.
> > >>
> > >> First, install this update and empty the Outbox.
> > >> Messages may be stuck in the Outbox when you use Windows Mail on a
> > >> computer
> > >> that is running Windows Vista
> > >> http://support.microsoft.com/kb/941090
> > >> It also works on other folders.
> > >>
> > >> Then uninstall Norton.
> > >> Then run this program to finish uninstalling Norton:
> > >> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
> > >> Then delete the account in WinMail and close WinMail.
> > >> Reopen WinMail and re-enter the account.
> > >> Now try to send.
> >
Received on Thu Nov 01 2007 - 04:04:00 PDT